Vendor Policy

Market Marva Vendor Policy

Fair. Transparent. Caribbean Strong.

Welcome to Market Marva! By completing your registration, you agree to follow the Vendor Policy below to help us maintain a safe, reliable, and high-quality marketplace.

1. Product Listings

• Provide accurate titles, descriptions, sizes, colours, and specifications.
• Use real photos of the actual item (stock images only with disclosure).
• Do not use misleading, exaggerated, or false information.
• Disclose colour variations, handmade differences, or customisations.

2. Inventory & Availability

• List only items that are genuinely in stock and ready to ship.
• Update inventory regularly.
• Notify Market Marva immediately if an item becomes unavailable after purchase.

3. Delivery & Fulfilment

• Standard delivery timeframe is 5–7 business days.
• Notify Market Marva and the customer of any delivery delays.
• Use secure, protective packaging.
• Provide tracking information whenever possible.

4. Custom & Made-to-Order Items

• Clearly label products as “Custom” or “Made-to-Order”.
• State production and delivery timelines accurately.
• Custom items are non-returnable unless defective or misrepresented.

5. Customer Verification & Vendor Payouts

• Market Marva holds payments until delivery is confirmed.
• Funds are released once:
  • The customer confirms receipt, or
  • 3 days pass after delivery with no dispute.
• Payouts are processed during the next scheduled payout cycle.

6. Returns & Refunds

Returns are accepted within 7 days for:

• Damaged items
• Defective items
• Items that do not match the listing
• Wrong item delivered

Returns not accepted for:

• Change of mind (unless allowed by vendor)
• Custom-made items (unless defective)

Refunds must be processed within 48–72 hours once approved.

7. Return Shipping Costs

Vendor Pays when the issue is vendor-related:

• Defective or damaged item
• Incorrect item delivered
• Misleading or inaccurate listing

Customer Pays when the issue is customer-related:

• Change of mind
• Wrong item/size/colour ordered
• Incorrect delivery address
• Item misuse after delivery

If responsibility is unclear, Market Marva will review evidence and may split or assign the cost. Market Marva’s decision is final.

8. Disputes & Appeals

• Market Marva reviews all evidence and may issue full or partial refunds.
• Vendors may submit additional evidence within 72 hours for review.
• Market Marva monitors for fraudulent or abusive claims from both buyers and vendors.

9. Vendor Performance Standards

• High return rates (over 8–10%)
• Repeated complaints
• Late deliveries
• Poor product quality
• Listing inaccuracies

Market Marva may issue warnings, coaching, temporary suspension, or removal based on performance.

10. Financial Responsibility

• Vendors are responsible for refunds, return shipping (when at fault), and chargebacks.
• Market Marva may deduct these amounts from payouts or the payment method on file.

11. Vendor Obligations

• Provide authentic, high-quality products.
• Respect delivery timelines.
• Communicate professionally with customers.
• Comply with all consumer protection laws.

12. Policy Updates

Market Marva may update this policy at any time. Continued use of the platform confirms acceptance of the latest version.

Final Confirmation

By clicking “Complete Registration,” you confirm that you have read and agree to the Market Marva Vendor Policy.